VoIP, in today’s fast track world almost folks are familiar with it. Not with the name, but with the uses and are also using it. Voice over internet protocol and is most commonly known as phone service over internet. In today’s digital world everyone is just a click away and VoIP is one of the greatest reasons for this change. You can talk to your people in any country, with just a strong internet connection without paying your network provider for certainly that call or any phone services. Now you might be getting very much familiar with this word. This technology has made a great impact on telecommunication industry.

VoIP is gaining more and more importance over plain old telephone services (POTS) and is transforming entire shape of telecommunication industry. But here the question is, does this emerging new telecommunication technology is effecting business? Then the answer is “YES”. The effects of VoIP can be noticed from the end of monopoly, which was booming at a time.

How monopoly is heading to its end?

Since several years or can be said several decades big telcos was ruling telecommunication industry but this low cost structured VoIP showed an end gate to the monopoly and is emerging as the best boon for customers.

Calls made by POTS were generated by a caller in the form of analog signals and were converted into electrical ones to transmit over telephone lines, whereas calls using VoIP are generated in the form of voice signals and are transmitted in the form of internet packets. Hence such calls can be made by any device connected with the internet.

Benefits of VoIP:

• As compared to landline calls, VoIP offer very low cost services, especially when you are willing to make long distance calls. This is the main reason why almost businesses and even individuals are switching to VoIP services.
• Installation or equipment cost is almost zero. No need of heavy equipment to be installed it’s all about plug and play case.
• Landline calls were limited with a voice call but VoIP comes with multiple features depending on the chosen services, such as instant text messages, video calls, conference calls, and many more.

Benefits of VoIP is not limited in these above listed ones but there are many more to explore and experience by businesses and individuals.

Artificial intelligence and machine learning are most booming sectors of technology. Now these technologies are also becoming a reason for great transformations in the telecom sector. In present technological growth of telecom sector, artificial intelligence and machine learning are the strongest pillars which assist this sector in every single bit improvement, right from the enhancement of customer’s experience till automating maintenance of their networks for the flawless and uninterrupted services.

Well reliability on artificial intelligence and machine learning are not limited till here in this sector, but there are a number of ways in which this sector is utilizing technological growth, such as network optimization, robotic process automation, fraud detection, and many more. Now might be thinking how a telecom industry can rely on machine learning and AI, so here are your answers:

Customer services and satisfaction:

Just half a decade before customers was making a hard struggle to get solutions to their problems as they had to wait for a long time to connect with the customer care executive. Number of folks calls a telecom service provider with distinguished reasons, few calls to get a new connection, few to know their bill or information about their active packs etc., and few to raise a complaint. In early days the reason of calls was unknown till an executive answers a call and then escalating calls to the expertise made even calls lengthier and hectic. But now with the assistance of artificial intelligence, most of the solutions are given to the customers by artificial intelligence which uses machine learning to retrieve data about certain customer and serve them with required information, but still if the customer continues the call and wishes to talk to the customer care executive then AI distributes the call as per the query of the customer which makes the process fast and simpler than ever before.

Fraud detection:

Fraud detection with the help of machine learning is one of the best boons to the industry. This is an era where technological growth has also given an open invitation to fraudulent and theft. To get rid of this issue and sort fake profiles out, machine learning is designed with a self-decision making technology which incorporates an outstanding algorithm as per that it detects fake profiles, illegal access, and suspicious activities over its network.