How Artificial intelligence and machine learning are used by telecommunication industry?
Artificial intelligence and machine learning are most booming sectors of technology. Now these technologies are also becoming a reason for great transformations in the telecom sector. In present technological growth of telecom sector, artificial intelligence and machine learning are the strongest pillars which assist this sector in every single bit improvement, right from the enhancement of customer’s experience till automating maintenance of their networks for the flawless and uninterrupted services.
Well reliability on artificial intelligence and machine learning are not limited till here in this sector, but there are a number of ways in which this sector is utilizing technological growth, such as network optimization, robotic process automation, fraud detection, and many more. Now might be thinking how a telecom industry can rely on machine learning and AI, so here are your answers:
Customer services and satisfaction:
Just half a decade before customers was making a hard struggle to get solutions to their problems as they had to wait for a long time to connect with the customer care executive. Number of folks calls a telecom service provider with distinguished reasons, few calls to get a new connection, few to know their bill or information about their active packs etc., and few to raise a complaint. In early days the reason of calls was unknown till an executive answers a call and then escalating calls to the expertise made even calls lengthier and hectic. But now with the assistance of artificial intelligence, most of the solutions are given to the customers by artificial intelligence which uses machine learning to retrieve data about certain customer and serve them with required information, but still if the customer continues the call and wishes to talk to the customer care executive then AI distributes the call as per the query of the customer which makes the process fast and simpler than ever before.
Fraud detection with the help of machine learning is one of the best boons to the industry. This is an era where technological growth has also given an open invitation to fraudulent and theft. To get rid of this issue and sort fake profiles out, machine learning is designed with a self-decision making technology which incorporates an outstanding algorithm as per that it detects fake profiles, illegal access, and suspicious activities over its network.
Top trends responsible for transformation of telecom industry 2019
As we all know, since past few years everyone regardless of their choice of network were enjoying free calls and data. As a result telecom industry found a heavy flow of network data on their network every moment. But now it’s a time to turn a new chapter by the telecommunication industry as one of the a leading analytics advisory firm announced the completion of free resources and now as per the report of this analytics advisory firm each telecom operator is seeking for a way to monetize the huge data flooding their networks daily. Now telecom industry is reshaping with the adoption of latest cloud based technologies.
At this time of industry fragility, each business need to keep them updated with the latest trends and technologies of the telecommunication industry to win the competition. As per few advisory companies’ recommendation, telecom companies need to integrate new sources and need to add new tariffs of data in larger volumes.
Latest trends that are going to impact telecom industries are:
Internet of Things:
One of the major aspects that are disrupting entire telecom industry is Internet of Things (IoT). Interconnection has been reinforced in the best possible way using IoT than ever before. Now it is the take of telecom industry to utilize this resource and reframe their infrastructure and enhance the usage of technological growth. It can be also helpful to improve remote monitoring and operational efficiency.
Advent of 5G:
With the emergence of 5G technology the scope of telecommunication industry has been revived and reached again to a level of success. This technology allows telecom industry to partner with other service providers, capitalizing their market opportunities. Major advantages of this top class technology are that it simplifies predictive maintenance and data collection. The capabilities of 5G technology are not limited here but it serves a wide array of benefits to the telecom industry.
VoIP bringing a great change in telecommunication industry
VoIP, in today’s fast track world almost folks are familiar with it. Not with the name, but with the uses and are also using it. Voice over internet protocol and is most commonly known as phone service over internet. In today’s digital world everyone is just a click away and VoIP is one of the greatest reasons for this change. You can talk to your people in any country, with just a strong internet connection without paying your network provider for certainly that call or any phone services. Now you might be getting very much familiar with this word. This technology has made a great impact on telecommunication industry.
VoIP is gaining more and more importance over plain old telephone services (POTS) and is transforming entire shape of telecommunication industry. But here the question is, does this emerging new telecommunication technology is effecting business? Then the answer is “YES”. The effects of VoIP can be noticed from the end of monopoly, which was booming at a time.
How monopoly is heading to its end?
Since several years or can be said several decades big telcos was ruling telecommunication industry but this low cost structured VoIP showed an end gate to the monopoly and is emerging as the best boon for customers.
Calls made by POTS were generated by a caller in the form of analog signals and were converted into electrical ones to transmit over telephone lines, whereas calls using VoIP are generated in the form of voice signals and are transmitted in the form of internet packets. Hence such calls can be made by any device connected with the internet.
Benefits of VoIP:
- As compared to landline calls, VoIP offer very low cost services, especially when you are willing to make long distance calls. This is the main reason why almost businesses and even individuals are switching to VoIP services.
- Installation or equipment cost is almost zero. No need of heavy equipment to be installed it’s all about plug and play case.
- Landline calls were limited with a voice call but VoIP comes with multiple features depending on the chosen services, such as instant text messages, video calls, conference calls, and many more.
Benefits of VoIP is not limited in these above listed ones but there are many more to explore and experience by businesses and individuals.
What advancements we can expect from 5G networks?
Telecom industry is one of the most booming sectors that are growing exponentially keeping every parallel step with the technological growth. In present world no one is untouched from a smartphone, right from a toddler. Advancements of telecom industry has brought us up to 4G networks that aims to serve a better even best video experience to the users, but still folks at a time struggle with a network congestion and loses the quality of their call or video.
Next generation telecom industry will be 5G which will give a permanent solution to many issues faced by the telecom industry and will serve with a number of aspects which being still assessed, but one which has been emerged as an outstanding aspect is serving with private networks. With the help of this technology, industries and companies can get their dedicated network which will be 100% congestion free and allow them to use as much as they can, in the way they want to use it.
Use in present world:
It is not just a forecast of 5G network but really this network is serving with outstanding aspect. In early days, it was hard to get in touch with the trucks went inside the mines, but now it’s now possible with the help of 5G networks. Now a day’s, few mines from some part of world have started using 5G to self-directed trucks into the mines, ensuring that humans are not entering into the dangerous locations of mines.
Slicing of network:
One of the most innovative aspects of 5G architecture is slicing of network. It allows any network operator to slice a portion of network and give it to a specific customer. It increases the reliability, safety and personalization of a network. This will bring an enhanced customer services and customer satisfaction with the help of AI. Well this slicing is not précised for any type of customer. The end customer may be a company, an industry, or can be also an individual.